Support
Answers to common questions, quick troubleshooting steps, and a direct line to the team behind BrightStart — a real person reads every message.
Common questions from parents
Is BrightStart free?
Yes. BrightStart is free to download and play, with no in-app purchases and no ads in the current release. All 10 career worlds are fully unlocked from the start.
Does BrightStart require an account or sign-up?
No. There's no login, no email verification, and no server-side account. A parent sets up a local player profile (name and age band) directly on the device in under a minute.
Is BrightStart safe for my child?
Yes — there's no chat, no user-generated content, and no way for players to contact each other or strangers. Missions and progress work fully offline. See our Privacy Policy for full details on what data is (and isn't) collected.
Does BrightStart show ads?
Not currently. If advertising is introduced in a future update, it will follow strict child-safety rules (non-personalized, no behavioral targeting) as described in our Privacy Policy, and this page will be updated accordingly.
How do I access parental controls?
Open the Parent Zone tab in the app. From there you can set daily screen-time limits and quiet hours, view the Weekly Report and Subject Insights, lock profile edits behind your device's PIN/biometric, and turn analytics on or off.
How do I change my child's name or age band?
In Parent Zone, tap Edit Profile. Because this is a protected action, you'll be asked to confirm with your device's own PIN, pattern, fingerprint, or Face unlock before the change is saved.
Will my child lose their progress if I get a new phone?
Progress (XP, coins, badges, streaks) is stored locally on the device, not in the cloud, so it does not automatically transfer to a new device. Please keep this in mind before uninstalling the app or switching phones.
How do I delete my child's data?
Uninstalling the app, or clearing its storage from your device's app settings, permanently removes all local player data. Full steps are on our Data Deletion page.
What devices does BrightStart support?
BrightStart is built for Android (package app.zenerly.brightstart.mobile) with an iOS release planned. Check the app's Google Play / App Store listing for the exact minimum OS version supported at any given time.
I found a bug or have feedback — who do I tell?
We'd love to hear from you. Use the contact options below and include your device model and OS version if it's a bug report — it helps us reproduce and fix it faster.
Before you write in, try this
App won't open or crashes
Make sure you're on the latest version from the app store, then restart your device. Reinstalling will reset local progress, so try a restart first.
Notifications not appearing
Check that notifications are enabled for BrightStart in your device's system settings — they're scheduled locally and require that permission to be granted.
Can't change profile settings
Edit Profile is protected by your device's own screen lock. Make sure your device has a PIN, pattern, fingerprint, or Face unlock configured under system settings.
Write to us directly
No ticket queue, no bots — just the team behind BrightStart. We aim to reply within 2 business days.
✉ app.zenerly@gmail.com