Data Deletion
Last updated: July 21, 2026BrightStart has no user accounts, so there's no "delete my account" button to look for — deletion works differently depending on where the data lives. This page covers both: data stored on your device, and data you submitted to us through the website.
No account exists to delete
BrightStart has never required sign-up. Nothing about your child (name, age band, XP, badges, streaks) is stored on a Zenerly server — it all lives locally on the device where the app is installed.
Choose the one that applies to you
Player profile & gameplay progress
Name, age band, XP, coins, badges, streaks, screen-time settings, and the optional profile picture — all stored only on the device. Delete it directly:
- Android: Settings → Apps → BrightStart → Storage & cache → Clear storage. Or simply uninstall the app — both permanently erase all local player data immediately.
- iOS (when available): Press and hold the BrightStart app icon → Remove App → Delete App. This removes the app and all of its local data together.
This action is immediate and cannot be undone or reversed by us — we don't hold a backup, because we never received the data in the first place.
Early Access & Contact form submissions
If you submitted the Early Access signup or the Contact form on our website, we hold that name/email/message as email records in our support inbox. To request deletion:
- Email app.zenerly@gmail.com from the same address you used on the form (or tell us which name/email to search for)
- Use the subject line "Data Deletion Request" so it's easy to route
- We'll confirm and delete the matching records within 30 days, and reply once it's done
Early Access emails also include an unsubscribe link if you'd simply like to stop receiving updates without a full deletion request.
Full scope of a deletion request
| Data | Deleted by | Timeline |
|---|---|---|
| Player profile & gameplay progress (device) | You, directly — uninstall or clear app storage | Immediate |
| Optional profile picture (device) | You, directly — uninstall or clear app storage | Immediate |
| Early Access / Contact form emails | Us, on request to app.zenerly@gmail.com | Within 30 days |
| Firebase Analytics events (if analytics was left on) | Us, on request — tied to an anonymous device/app-instance ID, not a name | Within 30 days |
Deleting the app removes local data but cannot retroactively "unsend" analytics events already transmitted while analytics was enabled — those are deleted from Firebase upon a support request instead. Turning the analytics toggle off in Parent Zone stops any further collection going forward.
We'll walk you through it
If you're not sure which category your data falls into, just write to us — we'll figure it out together and confirm once everything's deleted.
✉ app.zenerly@gmail.com